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Online Doctor fees vary depending on the department and doctor. You can view doctor fees by becoming a member of the platform.
You can pay by credit card by choosing the doctor's convenient time for online examination via the platform.
Yes, the payment infrastructure we use is a virtual POS system authorized by the Banking Regulation and Supervision Agency (BRSA). During the payment, your bank will also send you an SMS and a security check will be carried out. The credit card information you enter is not recorded in the system.
Yes, your invoice will be sent to your e-mail address.
You can list doctors by searching by doctor's name, branch and disease on the Home Page. You can select the appointment time that is suitable for you from the appointment list in the doctor's profile, make your payment and make your appointment. When your appointment is confirmed, an information message will be sent to you via e-mail and SMS. You can also view your appointments through your profile.
Doctor consultation times vary depending on the branch and doctor. You can see doctor appointment times on the appointment screen. In general, doctor consultation times vary between 15 minutes and 50 minutes.
Yes, you can make an appointment for the 15-day period defined as a future date for the doctor in the doctor's profile.
After making an appointment, an access link will be sent via SMS to the mobile phone you specified for membership and via E-mail to your e-mail account. You can also join the conversation by clicking on the video call participation button in the My Appointments tab after logging into the platform.
Yes, if the interruption is short-lived, you can still join the conversation via the same link. If the outage lasts for a long time, you should call our call center at 444 6 142 and report your problem.
No, if the technical problem persists for a long time, your doctor will make a new appointment for you and you will not be charged again for this meeting.
No, no images and/or audio are recorded during the video call.
No, it is not legal to record conversations in accordance with the KVKK (Personal Data Protection Law).
While making a video call via computer, you can share your results with your doctor with the screen share button on the call screen.
You can cancel your appointment from the My Appointments tab on the platform 2 hours before the appointment time. If you cancel your appointment, your fee will be refunded to you within 3 to 7 days.
If you do not attend your appointment, the appointment will be deemed completed and no refund will be given.
Although it varies for each branch, your follow-up appointments are made by your doctor if he deems it necessary. If your check-up appointment is not set during the meeting, you can call our call center at 444 6 142 and get support to create your check-up appointment.
On the doctor profile screen, there are private health insurance institutions that the doctor can accept. If you have a policy from private insurance institutions in this area, you can benefit from the opportunities of your private health insurance by inquiring about the policy on the appointment screen. If your private health insurance institution is not included in the doctor profile, you can contact your insurance company and request to receive service through our platform.
